Boot Barn Reviews

You'll wait 3 months to get your item that ships in 4 days. Not sure why they lie about shipping date, but sure thing, likely, tey don't have your item. Happened to me with 3 different items. I cancelled all orders.

On June 3rd, I ordered some boots and a hat, It said ships the same day on both items for the sizes I selected.
I waited until 6 pm June 7th, and still not shipped. I did call, the rude woman said they shipped today. But when I asked for the shipping number she hung up.
LOL, I will never ever buy from these liars again.

One thing to Lie about shipping, another is to lie again on the phone and hang up.

I used to buy my work boots at a Mall. Then I moved to another state. I was hoping to find my exact boots at the BootBarn website. Wow what an awesome show of new styles. After some deep looking I found my exact boots and ordered them. Came fast, no problems. Fantastic. I think the price was about $10 higher than the mall price I used to pay, but so happy. I want so many other items from BootBarn.

Booked order, said delivery would be 3-5 days. Charged our credit card repeatedly. Multiple contacts with the weak mgmt team. After 5 weeks contact the WEAKEST gal in charge (Erin said she was the "ASM") who told us it was too close to closing, and she did not like our tone. Just the worst Customer Experience over 5 weeks all around!

I ordered a pair of work boots from Boot Barn. Their web site claimed they were in stock and the right size. The site also claimed to ship the same day. Three weeks later I get an email saying the boots are back ordered and the expected delivery date is March 18. The Boot Barn web site still claims the boots are in stock and and the right size. Called customer service they didn't even try to save the sale and I was issued a credit. I guess Boot Barn is really a hick operation!,

So I decided to venture to Uniontown Boot Barn for the first time to buy my fiance a pair of boots for Christmas. He never buys himself anything and needed them badly due to ankle pain from work everyday. So being suoer excited for him to open on christmas and wear was short lived the boots were leaking he was coming home with his feet WET. So off we went to Boot Barn in hopes of either a new pair/refund something. Well He decided to just go with something totally different while still being a work boot but a cowboy boot. Just had to spend a little more money. So we leave happy thinking he found something that will be comfortable and easy for him to work in and support his ankles and help with his pain... WRONG THE ONE BOOT SHRUNK>>>>HE CANT EVEN GET IT ON HIS FOOT? ARE YOU KIDDING ME! COME ON
WE ARE BRINGING THEM BACK TO YOU BOOT BARN AND I DO NOT WANT NO OTHER PAIR OF BOOTS OR ANYTHING ELSE FROM YOUR STORE. Thamks to your SHODDY items my fiance has had to work in this weather in old shoes until we can afford to get boots again. PATHETIC

I've bought a few things from boot bsrn. The quality is very inconsistent. Some looks good, other items not so much. I made two online purchases which were a shirt and a belt. The shirt was very nice, but the belt which was more than $50 was way too big, and to top it off, made in China. That's a deal breaker. First, I won't buy chicom sweatshop crap... and for $50 plus, I expect it to made here in the USA. Bootbarn censored my honest review which infuriates me to the point where I won't patronize them again. I don't tolerate censorship of honest reviews.

I order a pair of boots for my husband for Christmas. He loves the boots but they ran a little small so I sent them back with instructions for an exchange and what size we needed. Instead of exchanging them, they refunded my money. I sent several inquiries about this and all I got was sorry for the miscommunication, did even offer to fix it. I called and asked a customer service representative about reordering the boots and she told me the boots were discontinued and there were none left in stock so I told her I would get on the website later and pick some different boots. I got on the website and those exact boots that I originally ordered were still on there so I called to place an order. When I gave her the item # of the original boots and the size I needed she said ok, next item ‍ I asked her if those boots had been discontinued like I was told earlier in the day and she said no and that she didn't know why I was told that. Needless to say, I placed my order on 2/2/21 it says they were shipped out the next day and guess what, it is now 2/13/21, no boots, the tracking isn't working and when I tried to track them through UPS with the UPS tracking number that Boot Barn gave me, UPS could not locate the shipment and now Boot Barn is telling me that it will take up to 10 days to investigate. Give me a reason to order here again ‍

Purchased a shirt this summer and today would be the 3rd time I've worn it & the bottom seam has completely come apart. For what I paid for this item, I can't believe this happened. Won't be shopping here anymore!

Ordered a pair of suede boots and inserts, a week later, a package arrives with the wrong brand, color, and size. When filling out the return request, I was informed that these could not be exchanged because the boots I ordered were out of stock and that I would have to print out the return label ( dont have access to a printer) and that there would be a "small" $10 shipping fee. Called to complain. Was told again that the boots I ordered were out of stock. Not being able to print a return label would not be an issue as they will gladly mail me one...(another week) and once they received the boots (another week) they would happily exchange them. I asked... with as much patience as I could muster... how they were going to exchange them for something that was out of stock? The reps answer was... so you just want a refund? I asked about the $10 shipping fee and was told that it would be waived. The rep was unapologetic, short, and overall unfriendly. The I don't really care attitude was the last straw for me. Will NEVER purchase anything from this company ever again, my advice... unless you have a bunch of money you would like to send them and let them hold onto for a month or more and enjoy being talked to in a very condensending manner throughout the process... skip this one. Attached is the tan suede boots I purchased. Not the brand, style, color, or size that I ordered

Bootbarn has crummy pictures and false descriptions. They also don't ship multiple item orders at once, even when coming from the same location. Annoying.

Just tried purchasing some western shirts on their website, it said the purchase was invalid 3 times! I then checked my bank account to see if it went through on there, and it charged my account 3 times! Yet, the website said the purchases weren't able to go through, why did it charge my account 3 times!?! Someone help!